Returns, Refunds, Cancellations & Replacement Policy

What We Will Do Together

Step 1:

If you’ve received the wrong, expired, or damaged product(s), please raise a return or replacement request within 7 days from the date of delivery. Submit your request with your order and contact details. You can also raise a request using the Chat option. Note: For damaged or missing products, please raise a return/replacement request within 2 days of delivery.

Step 2:

Allow us 2 working days to review your return request.

Step 3:

After review, we will arrange for our courier partner to pick up the products from your location.

Step 4:

Once we receive your product(s), we will verify them and initiate the replacement or refund based on stock availability.

Conditions for Return or Replacement

• Wrong product delivered
• Expired product delivered
• Damaged product delivered (physical damage, tampered product, or packaging)
• Incomplete order (missing products)

Conditions Where Returns/Replacements Won’t Be Accepted

• Opened, used, or altered products
• Missing original packaging (mono cartons, labels, etc.)
• Return/replacement request raised after 7 days of delivery
• Damaged or missing product reported after 2 days of delivery

How Are Returns Processed?

• Once your return request is approved, we will arrange a pickup within 5–7 business days.
• The item will be sent to our warehouse for quality control.
• Upon approval, we will initiate your refund or replacement.
• In case of a replacement, the product will be delivered within 7–8 business days.

Order Cancellations

Customers can cancel their order at any time.

Refund Process

Prepaid orders: Refunds will be credited to the original payment method within 3–5 working days.
Cash on Delivery orders: Please provide your bank account details for the refund.

Refund Timeline

For canceled orders: Refunds are processed within 3–5 working days.
For returns: Refunds are processed after the product passes quality check.

Partial Order Returns

Yes, you can return any eligible products from your order within 7 days of delivery.

Need Help?

For further support, feel free to reach out to us at: support@FashionCry.in